Sylvanian Families Marshmallow Mouse Family
Sylvanian Families Marshmallow Mouse Family is backordered and will ship as soon as it is back in stock.
Product Information
Product Information
Delivery / Click & Collect
Delivery / Click & Collect
Please note that orders are currently taking longer to be delivered as our delivery partner, An Post, is experiencing processing delays due to increased demand following the recent closure of another courier firm. Deliveries could take up to 10 working days as a result. We appreciate your patience and understanding during this time.
DELIVERY FEES & TIMESCALES
| Standard Shipping | Fee | Delivery Length |
|---|---|---|
| Orders over €100 (Non-Bulky Items) | FREE | 3-5 business days |
| Orders under €100 (Non-Bulky Items) | €6.99 | 3-5 business days |
| Express Delivery for Non-Bulky Items | €9.99 | 2-3 business days |
| Large Bulky Items | Fee | Delivery Time |
|---|---|---|
| Outside 20km | ||
| - White Goods and Large TVs | €29.99 | 5-14 business days |
| - All other Bulky Items | €49.99 | 5-12 business days |
| - Extra Bulky Items | €99.99 | 5-12 business days |
| Inside 20km | ||
| - Large Bulky Items | €20.00 | 3-5 business days |
Shipping per Item: For standard-sized deliveries that may take multiple parcels
| Items | Fee |
|---|---|
| 1 item | €6.99 |
| 2 items | €14.00 |
| 3 items | €21.00 |
| 4 Items | €28.00 |
| 5 items | €35.00 |
| 6 items | €42.00 |
| Note: Anything else will be charged the Bulky items rate. |
Delivery Terms for Appliances and Old Appliance Removal
If you purchase a washing machine or any other appliance and request the removal of your old appliance, please specify this in the comment section at checkout. Ensure that your old appliance is disconnected and placed outside the premises, ready for collection.
Please note that our drivers can only deliver to your doorstep and are not permitted to enter your property.
Bulky and Fragile Goods
Delivered to the nearest port for offshore islands.
Large Bulky Items and Large Appliances delivered by courier.
| - Large home appliances, Fridge freezers/Washing Machines/Dryers/cookers, etc. | 5-10 working days for nationwide delivery |
| - Note: Ensure old appliance is disconnected and outside premises ready for return. | Text notification before the day of delivery with an estimated time |
| - Drivers can only deliver to your doorstep and cannot enter your property. | Assistance required for large items. | Some bulky items may be delivered on a pallet. We regret that we’re unable to collect the empty pallet after delivery, and kindly ask that you make arrangements for its disposal. Thank you for your understanding.
Click and Collect: FREE (see pick-up location on map below)
How it works
- Receive an email confirming your order.
- Your order will be processed by our website team.
- Receive a text message confirming that your order is ready for collection.
- No Click & Collect Order can be picked up unless you have the text message confirming that it's ready for collection.
CLICK & COLLECT Pick up Point
Open Mon to Sat from 9.30am to 5.30pm
| Local Delivery | Fee | Delivery Length |
|---|---|---|
| Products within 20km (Min Order €20) | €5.99 | 3-5 business days |
Returns Policy
Returns Policy
Damaged and Faulty Goods
If your goods are damaged or faulty, we will replace the goods free of charge. If you do not want a replacement, delivery charges may be incurred to collect the item from you. Do not install any damaged items. This counts as acceptance of goods and the item is then non-returnable and non-refundable. Damaged goods must be reported within 48 hours of delivery, please contact us by emailing websales@beattys.ie or by phone on (091) 841403. In the event that goods are received in a damaged state please retain the product together with any packaging and contact us within 48 hours of receipt with photographic evidence. In the case of an item being faulty we may require an inspection by a manufacturer's qualified engineer to be carried out on the item in the location where it is installed. This is so the nature of the fault can be ascertained before we can arrange for a replacement.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary.
Unwanted Goods
Do not install or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable. You have a statutory right to return unopened goods up to 14 days after receiving your order (“the cooling off period”) and then a further 14 days to return the products. If you are not ordering a replacement, a charge may be incurred to collect the item from you. You must notify us of your wish to cancel within 14 days, starting the day after delivery. Please email websales@beattys.ie or phone (091) 841403 to advise.
You have the choice of returning the goods via your own means ( Beattys of Loughrea, Church Street, Loughrea, Co. Galway) or requesting that we collect them. If you request collection, we will collect the goods on the next available date that one of our delivery vehicles is in your area. You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
We reserve the right to apply re-handling charges for returned items under some circumstances:
- The goods received back are 'as new' but incomplete; i.e. missing components and/or accessories.
- The returned products are missing their original packaging.
- The cancellation was requested after the 14 day notification period.
We do not accept returns and will not provide refunds under the following circumstances:
- The goods you wish to return are in any condition other than 'as new'.
- The goods have been installed and/or used.
- Cables have been cut or terminated.
Refunds will be reimbursed within 30 working days of the cancellation date.
