Order Update
We’re busier than ever
Thanks, genuinely — orders are coming in faster than any Christmas we’ve had, and the team is working through them as quickly as they can. Here’s where things stand.
If you’re waiting on a delivery
Orders are taking longer than usual to leave us. You’ll get a confirmation email the moment yours is dispatched, and standard delivery runs 3–5 business days from that point.
If you’ve chosen Click & Collect
You’ll get a text message when your order is ready.
Please wait for that text before calling in. If it hasn’t arrived, your order isn’t on the shelf yet, and we’d hate you to make the journey for nothing.
Collection point open Monday to Saturday, 9.30am – 5.30pm
Do you need to contact us?
If you’ve had your dispatch email or your collection text, everything is in hand and there’s nothing you need to do.
If something looks wrong with your order, get in touch and we’ll look it up for you.
